Frequently asked questions to help you buy a voucher, a gift box or an item - LA MAISON YOUNAN
Y a t-il une tenue recommandée pour venir au restaurant ?
Pour dîner à LA MAISON YOUNAN, une tenue correcte est requise.
Are gift boxes sent immediately after purchase?
LA MAISON YOUNAN gift boxes are sent immediately after purchase in digital format. You can also choose to have a gift pouch version sent to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for several of our establishments, including Château de Beauvois and Château du Prieuré, offering gourmet experiences and unforgettable stays. At LA MAISON YOUNAN, we offer boxes for every budget and every taste.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to send the gift check directly to the beneficiary without mentioning the amount. To do this, check the 'Hide the amount' option when ordering at LA MAISON YOUNAN.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose the delivery method for your LA MAISON YOUNAN gift box when finalizing your order. Email delivery is immediate, while mail delivery or in-store pickup are also available according to your preferences.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, and you can offer them to several distinct people at LA MAISON YOUNAN.
How do I create a group fund and invite people?
To create a group gift and offer a LA MAISON YOUNAN gift box, select the dedicated option during your purchase. You can then invite participants via email or link sharing, and customize your gift box to your liking.
How can I choose the amount for a gift card?
At LA MAISON YOUNAN, the amount of your gift voucher is predetermined by the proposed gift sets. You can choose from the available options the one that fits your budget and the experience you wish to offer.
How can I log in to my account?
To access your LA MAISON YOUNAN account, use the email address and password you set during registration. If you have forgotten your password, click on the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then start your selection of gift boxes from our LA MAISON YOUNAN establishments.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to several people, as you wish, with LA MAISON YOUNAN.
How do I remove a gift box from my cart?
To remove a box from your basket, click on the delete icon next to the item in question. You can also empty your entire basket using the dedicated option on our LA MAISON YOUNAN website.
How do I purchase or give a gift box?
To offer a LA MAISON YOUNAN gift box, select the box of your choice, add it to your cart, and complete your order by customizing your message. The recipient can then book their dates directly with the establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our LA MAISON YOUNAN gift boxes allow the recipient to choose the experience that suits them among our partner establishments.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the specific conditions of each LA MAISON YOUNAN gift box. You can check the details of your purchase to know the options available.
Is the gift box customer service reachable by email?
You can email us at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours at LA MAISON YOUNAN.
Is the gift box customer service reachable by phone?
LA MAISON YOUNAN's customer service is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our LA MAISON YOUNAN website. Log in with the credentials provided at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
An online chat is available on the LA MAISON YOUNAN website to answer your questions about gift boxes. The chat's opening hours are indicated on the contact page.
Is there a dedicated customer service for gift boxes?
The customer service team at LA MAISON YOUNAN is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form to get assistance. Enjoy your experience fully at our LA MAISON YOUNAN establishments.
Is there a dedicated FAQ for gift boxes?
This FAQ answers your questions about using your LA MAISON YOUNAN gift box. You will find information about its validity, partner establishments, and included services.
Is spa access included in my gift box?
Access to the spa is not automatically included in LA MAISON YOUNAN gift boxes. To check if your box includes this option, consult the specific conditions of the chosen establishment.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a LA MAISON YOUNAN gift box has access to the same services as other customers, according to the establishment's conditions. They can thus fully enjoy the gastronomic and hotel experience offered by our castle-hotels.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the information booklet that comes with it. You will find the details of the services offered by LA MAISON YOUNAN establishment.
Is parking included in my gift box?
Parking is not included in LA MAISON YOUNAN gift boxes. Please check the specific conditions of the chosen establishment to confirm this information.
Is breakfast included in my gift box?
The gift boxes from LA MAISON YOUNAN do not systematically include breakfast. To find out if it is included, check the specific conditions of your gift box and the chosen establishment.
Is special attention given to the recipient of a gift box?
Recipients of LA MAISON YOUNAN gift boxes receive special attention in our establishments, where every detail is taken care of to offer an unforgettable experience. You can book your dates directly with the chosen establishment and fully enjoy your stay.
Is a welcome drink included in my gift box?
LA MAISON YOUNAN's gift boxes include a welcome drink at partner establishments, for a warm and friendly welcome experience.
Should we bring towels to the Spa?
The towels are provided by the establishments of LA MAISON YOUNAN.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are available in a gift pouch version delivered to your home or immediate digital dispatch, for a tailored experience. Enjoy the excellence of LA MAISON YOUNAN to offer an unforgettable moment to your collaborators.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. Delivery is immediate for digital versions, and you can choose and customize your gift boxes to your liking. Enjoy the refined universe of LA MAISON YOUNAN.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at LA MAISON YOUNAN.
Do you offer an advantageous and personalized solution for works councils (CSE)?
LA MAISON YOUNAN offers custom solutions for employee committees, with preferential rates and customization options for gift boxes tailored to your needs.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address associated with your gift box will be updated according to the conditions of LA MAISON YOUNAN.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your LA MAISON YOUNAN customer account. The terms may vary depending on the establishment, but this option is generally available for you to provide your feedback.
How can I contact the store?
For any questions regarding our gift boxes, you will find the necessary information directly on our website. The specific conditions for each establishment are detailed at the time of purchase, and the beneficiaries can book their dates at the chosen establishment. LA MAISON YOUNAN.
Is there a dress code for the gift box?
The dress code to enjoy your gift box depends on the chosen establishment. The château-hotels of LA MAISON YOUNAN offer refined and convivial settings, where elegant attire is generally appreciated for gastronomic dinners.
From what age can I get a treatment?
The minimum age to receive a treatment at our LA MAISON YOUNAN establishments varies depending on the chosen services. Our castle-hotels, located in historic and refined settings, offer tailored experiences for all ages, with conditions specified upon booking.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the chosen establishment. You will then be able to book your dates and enjoy your gourmet experience or getaway at one of the castle-hotels of LA MAISON YOUNAN.
How can one access the hotel from the airport?
Access from the airport depends on the establishment chosen among our castle-hotels. Our properties, located in the Loire Valley, Nouvelle Aquitaine, Loiret, or Portugal, offer refined and high-quality services for an unforgettable experience. Enjoy the castle life with LA MAISON YOUNAN.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured in our LA MAISON YOUNAN establishments, which are carefully selected for their history and setting, while offering refined and high-quality services.
Are pets allowed in the establishment?
Au restaurant du Château de Beauvois, les animaux ne sont pas admis en salle, mais nous pouvons les garder à la réception pendant votre repas. En revanche, les animaux sont acceptés au restaurant de l'hôtel Saint Martin. LA MAISON YOUNAN.
Where can I find the menus?
The menus of LA MAISON YOUNAN partner establishments are available on the detailed sheet of each box or directly on the website of the concerned establishment. Conditions may vary depending on the establishment.
What are the hours of operation?
The opening hours of our establishments vary depending on the services and the seasons. To fully enjoy your experience in our castle-hotels, we recommend that you check the specific opening hours directly on our LA MAISON YOUNAN website.
Is there parking available near the establishment?
The availability of nearby parking depends on the chosen establishment. The castle hotels of LA MAISON YOUNAN are located in historic settings, often in the city center or in the middle of nature, which influences the presence of parking.
What are the delivery methods for gift boxes/vouchers?
LA MAISON YOUNAN gift boxes can be delivered by email or by mail according to your preference. You can choose to send an immediate digital version or opt for a gift pouch delivered to your home.
Is postal delivery offered?
The postal delivery of our gift boxes is available. You can choose to have it sent to your home or opt for a digital version sent immediately. LA MAISON YOUNAN gift boxes offer a luxury and gastronomy experience in exceptional establishments.
In addition to gift boxes, is it possible to order or have items delivered?
At LA MAISON YOUNAN, we only offer gift boxes for stays in our hotel-restaurants. These boxes include gastronomic services and nights in establishments carefully selected for their history and setting.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a unique experience at our LA MAISON YOUNAN establishments.
Is the box presented in a neat packaging?
The LA MAISON YOUNAN gift boxes are presented in an elegant pouch, ready to give. You can also opt for immediate dispatch in digital version, for instant delivery.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box with LA MAISON YOUNAN. The e-gift box is sent by email, allowing immediate delivery to the lucky recipient.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order at LA MAISON YOUNAN. Shipping fees vary depending on the establishment's conditions.
Do you deliver gift boxes internationally?
LA MAISON YOUNAN offers international delivery of its gift boxes, with varying shipping costs and delivery times depending on the destination. The boxes can be sent immediately in digital version or as a gift pouch to your home. You can choose and customize your box according to your preferences, for a unique experience in our establishments.
What are the delivery times for gift boxes by mail?
The delivery times for our gift boxes by post vary depending on the chosen establishment and the destination. Our gift boxes are sent immediately in digital version and can also be sent in a gift pouch to your home. Enjoy the refined universe of LA MAISON YOUNAN to offer an unforgettable experience.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times vary depending on the establishment chosen. Take advantage of this option to offer an exceptional moment in our LA MAISON YOUNAN castle-hotels.
Is express delivery available?
Express delivery is possible for LA MAISON YOUNAN gift sets, depending on the options available during your order.
How can I track my order?
You can track your order by logging into your account on our website. The lucky recipient can book their dates with the establishment and enjoy their LA MAISON YOUNAN gift box.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preferences. Delivery is immediate in digital version or in a gift pouch at your home, for a personalized shopping experience at LA MAISON YOUNAN.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is usually 2 to 5 business days. Your gift box is sent immediately in digital version, allowing you to offer it without waiting. Enjoy the unique experience of LA MAISON YOUNAN.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your LA MAISON YOUNAN gift box remains valid for a new reservation according to the conditions of the chosen establishment.
Can my gift box be extended if not used?
The extension of your LA MAISON YOUNAN gift box depends on the conditions of the partner establishment. It is generally possible according to the availability and the conditions specified at the time of purchase.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the partner establishment of LA MAISON YOUNAN.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the reservation conditions of the establishment LA MAISON YOUNAN.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions of the chosen establishment. Properties of LA MAISON YOUNAN, such as Château de Beauvois or Alexandra Palace, offer refined services and a unique experience, but the terms of modification vary according to the gift box and the establishment.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the specific conditions of the chosen establishment. These conditions are specified at the time of booking to ensure a personalized experience and in line with your expectations at LA MAISON YOUNAN.
Is it possible to reschedule without fees with a gift box?
Date changes are possible depending on the availability of the establishment. The exact terms are provided when you book your stay or dinner at our LA MAISON YOUNAN properties.
Can I convert my gift box into a gift card?
LA MAISON YOUNAN gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at one of our establishments.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
LA MAISON YOUNAN offers special gift boxes for events like Valentine's Day, Christmas, or weddings. You can discover the available offers directly on our online site.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At LA MAISON YOUNAN, our gift boxes are perfect for any occasion, from birthdays to group events like bachelorette or bachelor parties. You can offer several people an unforgettable experience in our castle-hotels, where every detail is designed for a moment of luxury and gastronomy.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by LA MAISON YOUNAN are official and guaranteed without intermediaries. We collaborate directly with our partner establishments to provide you with authentic and high-quality experiences, such as stays in our castle-hotels located in the Loire Valley or in Nouvelle-Aquitaine.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the LA MAISON YOUNAN gift boxes are identical to those offered by partner establishments, such as Château de Beauvois or Alexandra Palace. You can confidently offer a gastronomic experience or a luxury getaway.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on the availability and conditions of the LA MAISON YOUNAN establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a LA MAISON YOUNAN gift box.
Is online payment secure?
Online payment on our website is secure to ensure the protection of your banking data. You can thus offer a gift box with complete peace of mind at LA MAISON YOUNAN.
Is payment via group or shared payment possible?
Payment via group or shared methods is not currently available at LA MAISON YOUNAN. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from LA MAISON YOUNAN are specially designed to offer a unique experience in our selected establishments, such as Château de Beauvois or Alexandra Palace. Each box allows you to enjoy an overnight stay or a gourmet meal in an exceptional setting, an integral part of the French heritage.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of your order at LA MAISON YOUNAN.
Is the payment deducted immediately upon ordering?
The payment for your LA MAISON YOUNAN gift box is debited immediately upon ordering, according to the general terms and conditions of sale.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their purchases of LA MAISON YOUNAN gift boxes.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At LA MAISON YOUNAN, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your LA MAISON YOUNAN customer account. There, you will find all the information related to your gift box purchases.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your purchase by credit card, PayPal, Apple Pay, or Google Pay. Our LA MAISON YOUNAN gift boxes allow you to offer an exceptional gastronomic and hotel experience in our carefully selected establishments.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also find it in your LA MAISON YOUNAN customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. LA MAISON YOUNAN offers a variety of gift boxes for exceptional gastronomic and hotel experiences.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in LA MAISON YOUNAN's general terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, LA MAISON YOUNAN accepts payments by credit card, PayPal, and bank transfer.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the chosen establishment. You can check the payment terms directly on the product sheet of your LA MAISON YOUNAN gift box.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box when placing your order at LA MAISON YOUNAN.
Can we add options to your gift box offers?
LA MAISON YOUNAN gift boxes can be customized to your liking, with various options depending on the establishments. You can choose between different gastronomic experiences and luxury accommodations in our castle-hotels, to offer an unforgettable stay.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging to offer an elegantly presented gift box. Packaging customization is available during your LA MAISON YOUNAN online order.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message for a special occasion like a birthday or a wedding. LA MAISON YOUNAAN gift boxes offer customization options to mark the event.
How do I request a refund for a gift box purchased online?
To request a refund for a gift set purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, in our LA MAISON YOUNAN establishments.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LA MAISON YOUNAN paper gift box, a duplicate can be issued subject to availability. We will send you a duplicate of your lost LA MAISON YOUNAN gift box.
Can partially used gift boxes be refunded?
LA MAISON YOUNAN gift boxes are non-refundable once they have been partially used.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is perfectly possible to exchange a LA MAISON YOUNAN gift box for another of equal or greater value, subject to the establishment's conditions.
Does the right of withdrawal apply to the purchase of a gift box?
At LA MAISON YOUNAN, gift boxes are neither exchangeable nor refundable, as they correspond to specific service provisions.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on LA MAISON YOUNAN's general terms and conditions. These terms outline the cancellation and refund policies applicable to our gift boxes.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, we invite you to provide us with a photo of the box as soon as possible. We will process your request quickly according to the conditions of the establishment LA MAISON YOUNAN.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a LA MAISON YOUNAN gift box depends on the specific terms and conditions of each box, which are available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before the expiration date, it can no longer be used. We recommend checking the establishment's conditions to learn about possible extension options at LA MAISON YOUNAN.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the specific conditions of the chosen establishment at LA MAISON YOUNAN.
How can I redeem the cashback?
The balance of your gift box can be used to book a stay or a dinner at one of our partner establishments. The terms of use are indicated on the gift box or gift certificate. Enjoy the unique experience offered by LA MAISON YOUNAN.
What is the processing time for a refund after I make a request?
The refund processing times after a request vary according to the specific conditions of each gift box. At LA MAISON YOUNAN, we commit to handling your requests as quickly as possible.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
LA MAISON YOUNAN gift boxes are generally neither exchangeable nor refundable. The beneficiary can book their dates at the establishment and enjoy their stay according to the conditions specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the establishment's availability. You can check the available dates during your booking with LA MAISON YOUNAN.
Is booking with a gift box subject to availability?
The reservation with a gift box from LA MAISON YOUNAN is subject to the establishment's availability. To fully enjoy your experience, it is recommended to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at LA MAISON YOUNAN.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, you will need its number. This number is required to validate your reservation at our LA MAISON YOUNAN establishments.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the chosen establishment. LA MAISON YOUNAN's château-hotels are popular destinations, especially on weekends, so it is advisable to book quickly.
Can I use my gift box on holidays?
The use of your LA MAISON YOUNAN gift box on holidays depends on the availability of the chosen establishment. Our castle hotels, such as Château de Beauvois or Alexandra Palace, are popular destinations, so it is advisable to book in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a LA MAISON YOUNAN gift box depend on the availability of the chosen establishment. The beneficiary can book their dates directly with the establishment to fully enjoy their stay.
Can I book online with my gift voucher?
The reservation with your gift box is made directly with the chosen establishment. The reservation terms are specified in the conditions of your LA MAISON YOUNAN gift box.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the availability of the chosen establishment. The castle-hotels of LA MAISON YOUNAN are located in historic settings and offer refined services for an unforgettable experience.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the chosen establishment among the properties of LA MAISON YOUNAN.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of LA MAISON YOUNAN establishment.
Does my gift box cover the entire service?
Your LA MAISON YOUNAN gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your expense. The establishments of LA MAISON YOUNAN, located in historic and refined settings, offer you an exceptional gastronomic and hotel experience.
Is my gift box personalized?
Your LA MAISON YOUNAN gift box is personalized with the name of the recipient indicated at the time of purchase. The recipient can book their dates at the establishment and fully enjoy their experience.
Can my gift box be used all at once?
Your LA MAISON YOUNAN gift box can be used in one go, allowing you to fully enjoy a gastronomic experience or a stay at one of our establishments.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid in several partner establishments of La Maison Younan, including the château-hotels of the Loire Valley and New Aquitaine. These properties offer refined and high-quality services, allowing you to fully enjoy the experience offered by La Maison Younan.
Is my gift box valid in only one establishment?
Your LA MAISON YOUNAN gift box is valid in several of our partner establishments, primarily located in the Loire Valley and New Aquitaine, as well as in Portugal. You can enjoy a unique experience in our castle-hotels, each offering refined services and gourmet cuisine.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the LA MAISON YOUNAN establishment.
Can someone else use my gift box?
The gift box you received is personalized and can only be used by yourself. Once your reservation is made with the establishment, you will fully enjoy the experience offered by LA MAISON YOUNAN.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay according to the establishment's conditions. Check the terms indicated on your LA MAISON YOUNAN gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at one of our LA MAISON YOUNAN establishments, you may be asked to present an ID depending on the conditions in force. Our hotel-restaurants, located in historic and refined settings, offer you a unique castle-like living experience.
Do you accept pets?
The presence of pets depends on the conditions of the chosen establishment. To fully enjoy your stay in our castle hotels, we recommend that you verify this information directly with the hotel or restaurant of your choice, LA MAISON YOUNAN.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The reservation conditions are specific to each LA MAISON YOUNAN establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at LA MAISON YOUNAN. You can place an order as a guest.
Is my gift card divisible? Can I use it multiple times?
Your LA MAISON YOUNAN gift check can be used in several installments, depending on the availability and conditions of the chosen establishment.
What are the check-in and check-out times?
Check-in and check-out times vary depending on the chosen establishment. For your stay in one of our castle hotels, you can fully enjoy our exceptional setting and refined LA MAISON YOUNAN services.
What services are included in a gift certificate?
The included services vary depending on the gift box chosen. For example, some boxes include a gourmet dinner or a night in a castle-hotel, while others offer a refined culinary experience. For details, refer to the specific conditions of your LA MAISON YOUNAN gift box.
What is the difference between a gift box and a free amount voucher?
With a LA MAISON YOUNAN gift box, you get to choose from predefined experiences, such as an overnight stay or a gourmet meal, while an open amount voucher allows you to pay for a service up to the amount of your choice.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our LA MAISON YOUNAN website. We advise you to consult them before your purchase to fully enjoy your experience.
How do I use a gift box during booking?
To use your LA MAISON YOUNAN gift box, book directly with the establishment of your choice by mentioning your unique code. The recipient can choose their stay dates and enjoy a gastronomic experience or an overnight stay depending on the selected box.
Can the gift box be transferred to a third party?
The LA MAISON YOUNAN gift box can be given to a third party. Simply indicate this during the order or customize the box with all your wishes for the recipient.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the partner establishment's conditions. At LA MAISON YOUNAN, we strive to offer an exceptional experience, and our gift boxes are designed to allow you to fully enjoy our establishments.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of LA MAISON YOUNAN.
What is the validity period of a gift box?
Les coffrets cadeaux sont valables dans plusieurs établissements, dont le Château de Beauvois, l'Hôtel Saint Martin et le Château Le Prieuré, qui rouvrira ses portes en avril 2017. Une réservation est obligatoire, sous réserve des disponibilités de chaque établissement. Ces coffrets sont proposés par LA MAISON YOUNAN.
Are children allowed?
Children are generally accepted in our LA MAISON YOUNAN establishments, but this may vary depending on the chosen hotel-restaurant. We recommend checking the specific conditions of the establishment selected for your gift box.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the full value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is usually required, according to the conditions of LA MAISON YOUNAN.
Is the spa access private?
Access to the spa depends on the conditions of the LA MAISON YOUNAN establishment.
What types of gift boxes do you offer?
We offer gift boxes for gourmet getaways, gastronomic stays, or nights in superior rooms with a view of the Loire. The options vary depending on the partner establishments, such as Château de Beauvois or Château le Prieuré, and offer unique experiences. You can give these gift boxes for unforgettable moments in our LA MAISON YOUNAN properties.